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Do It Online

SystmOnline – Online Services Help

Introducing SystmOnline – the new system being used by The Village Medical Centre to allow you to view, book and cancel appointments and order repeat prescriptions, from the convenience of your own computer screen. SystmOnline replaces our previous online appointments system. Below please find a brief introduction to SystmOnline.

Registering to use SystmOnline

To start using this new system, please ask to Register for Online Services at the surgery reception.

Logging in to SystmOnline

To access SystmOnline, please click here. We suggest you then save the address into your Favourites (or equivalent) for ease of future access. Enter your user name and password (as issued to you when you ask to Register for Online Services at the surgery) and click Login.

Managing Appointments with SystmOnline

Viewing Past/Future Appointments:
Click the View Past Appointments / View Future Appointments link on the Home Page, or click the Past Appointments / Future Appointments buttons on the main menu bar. This page shows the date, day, start and end time of past appointments as well as the location, clinician and booking status, e.g. ‘Booked’.

Booking an Appointment:
Click the Book Appointment link on the Home Page or the Book Appointment button on the main menu bar. The page displayed shows details of all the sessions at your GP practice that are available for online booking. The table shows the date an appointment is available, the earliest and latest slot times, as well as the location, clinician & session type. A drop-down list will be available for you to select dates further in the future. Select an option & click Show. Click View Available Appts for the session you require. A list of appointments is displayed showing the appointment type, start & end time, & duration of the appointment. Click Book against your chosen appointment. Check the details of the appointment and check that this is the appointment you want. If appropriate, enter the reason for your appointment in the Reason field, e.g. Blood Pressure check. This will help practice staff prepare for your appointment. Note that information you enter may be seen by all practice staff, not just the doctor/nurse. To continue without booking the appointment, click Cancel. To confirm the appointment, click Book Appointment. To print the details, click Print. Otherwise, click Back or any other menu option.

Cancelling an Appointment:
To cancel an appointment go to the Future Appointments page and click the Cancel Appointment button relating to the appropriate appointment. Check the appointment details and click Cancel this appointment.To continue without cancelling the appointment, click Back or any other menu option; otherwise, click Close.

Managing Prescriptions with SystmOnline

Click the Current Prescriptions link on the Home Page, or the Current Prescriptions button on the main menu bar. All current repeat prescriptions are listed with the drug, dosage, quantity, last issued date and status. An empty tick box in the left-hand column means you can ask for a new prescription for that drug. To request a repeat prescription:

  • Select the drug by ticking the box in the left-hand column. If the item you require is not listed or if you need to include further information with your request, type the details into the Medication Request Notes field. When providing this information, you should bear in mind that it may be visible to all practice staff.
  • Click Request Medication. The Medication Order Summary is displayed, stating that a request has been sent to the practice to re-prescribe the item(s) and that the prescription will be ready for collection in 2 working days.
  • Click Return to Current Medication to return to the Current Prescriptions page where the status of the drug will show that it has been requested.
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