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Patient Transport Services

From 1 April 2015 there is a new contact number for booking non-emergency patient transport in Bedfordshire.

The eligibility criteria is also changing, so even if you currently receive NHS transport, you will need to be re-assessed over the phone.

To find out if you qualify call 0300 3032101

Patients normally make their own way to NHS appointments. Transport may be available to you depending on:

  • Your medical condition
  • Your mobility
  • Your support needs

Calls to the new number will be answered from 8am-8pm on week days by helpline assistants. They will advise patients who need information about transport to hospital or health appointments and assess their eligibility for non-emergency transport.

Journeys can be booked between 2 weeks and two working days in advance. On the day bookings can sometimes be accommodated but cannot be guaranteed.

Patients should have their NHS number to hand when they book a journey.You can find this on your appointment letters.

Patients who are not eligible for the patient transport service will be advised on alternative door-to-door transport options, such as the voluntary car scheme. There is usually a charge for this transport.

Patients on low incomes can claim reimbursement under the Healthcare Travel Costs Scheme. Unless attending a hospital with a cash office, claims will need to be made by post using a HC5(T) form.

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